CANCELLATION
a) Cancellation of group courses
Before arrival: If you want to cancel your booking before starting your course or before arrival in the UK, you must give notice in writing. We will refund all fees minus the Registration fee £100 and the deposit: £200.
Before arrival when a student is refused a visa: If you want to cancel your booking before arrival in the country, you must send us a copy of your visa refusal letter issued by the respective Embassy/Consulate. All course fees will be refunded less registration fee of £100.
After arrival: If you cancel or curtail your course after arrival in the country, there is no refund in any circumstances.
• Course credits may be given at the school’s discretion
• No credit for course cancelled during the first 4 weeks
• If the course is longer than 4 weeks, you must give advance notice to cancel or postpone your course
• Credits are not transferable and must be used within 1 year
• Credits may be used to pay for group courses or private lessons at the school’s discretion and if teachers are available, but may not be used to pay for accommodation
If you leave because you are ill or because of the death or serious illness of a close relative, you may be able to claim reimbursement of fees through your insurance. No refund will be given if a student leaves for what is an insurable risk.
b) Cancellation of private lessons
• You must give 1 week’s notice in writing. You may apply for a credit for the unused part of the course. This may be used as part-payment towards any Frances King course within 1 year.
• To postpone lessons you must give 48 hours’ notice (during office hours 9.00 -17.00, Monday-Friday). All late cancellations are charged at the full rate.
c) Cancellation of bookings made at a distance
For course bookings made ‘at distance’ (e.g. via our website, telephone, email), you have the right to cancel, with a full refund of monies paid, without giving a reason, within 14 days (the Cancellation Period) of our confirmation. Cancellation must be made in writing by post or email within the Cancellation Period. We will not start providing services to you during the Cancellation Period unless you request us to do so in writing. We will refund fees paid within 14 days of the date of your cancellation request. In the event that you have confirmed in writing that you wish us to start providing services within the Cancellation Period, we will deduct from the refund, a reasonable sum for the services provided, based on the proportion of the course undertaken.
d) Cancellation of accommodation
Before arrival: if you want to cancel your accommodation before arrival in the UK you must give notice in writing. We will refund all fees minus the Accommodation Deposit, £300 unless the accommodation fees for the notice period exceed that amount. If so you will be charged £300 plus the difference. This also applies to students whose accommodation has been confirmed by the school and have had their visa granted. Before arrival when a student is refused a visa: if you want to cancel your booking before arrival in the country, you must send us a copy of your visa refusal letter issued by the respective Embassy/Consulate. All accommodation fees will be refunded less an administration charge of £75, provided the correct notice to cancel accommodation is given. If notice is insufficient you will be charged for the notice period. See notice period (below) to cancel accommodation.
After arrival: if you cancel or curtail your accommodation after arrival in UK, you will be charged a cancellation fee of £75. The notice period required varies according to your accommodation type. See Notice Period to cancel accommodation below. There is no refund for this period.
e) Non-arrival
In case of non-arrival on booked dates, when the school has not received notice of cancellation in advance, there will be no refund or credit of course or accommodation fees.
f) Refunds
Course and accommodation refunds may take up to 90 days to process. Refunds cannot be processed until the school has been paid in full for all services booked. Refunds will only be made to the person or organisation that paid in the first instance.
NOTICE PERIOD TO CANCEL ACCOMMODATION
Providers may vary notice periods during the year. If there is a change, we will inform you when you book. You must give notice as below, “the notice period”, to cancel accommodation, otherwise you must pay for the period:
BEFORE ARRIVAL
3 weeks’ notice: London Residences - iQ Hammersmith, Lightfoot Hall, VEGA Vauxhall to cancel or shorten a stay before arrival.
2 weeks’ notice: London Residences - Chapter Portobello and Grenville Place, to cancel or shorten a stay before arrival.
1 week’s notice: London Homestays, to cancel or shorten a stay before arrival.
7 days’ notice: Chelsea Cloisters and Citadines Studios & Apartments: to cancel or shorten a stay before arrival, otherwise a fee of 2 nights is charged.
AFTER ARRIVAL
Frances King cancellation fee of £75 is also payable in case of cancellation after arrival
iQ Hammersmith: 3 weeks’ notice is required to cancel or shorten a stay after arrival; otherwise, a 3-week Cancellation Fee will be charged.
Chapter Portobello, Drapery Place, Lightfoot Hall: 4 weeks’ notice is required to shorten or cancel a stay after arrival, otherwise, a 4-week Cancellation Fee will be charged.
London Homestays: 1 week’s notice is required to cancel or shorten a stay after arrival, otherwise, a 1-week Cancellation Fee will be charged.
Chelsea Cloisters and Citadines Studios & Apartments: no refund is given if a stay is shortened or cancelled after arrival.