REFUND POLICY
1. Service Charges
Unless otherwise stated, enrolment fees are non-refundable. All other service charges having already been incurred by LSI, including but not limited to, courier fee, accommodation placement fee/deposit and medical insurance, will not be refunded (up to a maximum charge of US$250 for LSI schools in California and US$500 in other LSI USA schools).
2. Visa denials
On written notification of a visa rejection and receipt of relevant supporting documentation, 100% of fees will be refunded less enrolment fee, accommodation placement and all other (utilised) service charges. In all cases where a visa or visa support documentation has been issued, the relevant immigration authorities will be informed.
3. Cancellation before the course start date
All cancellations must be in writing and sent by e-mail or post. The date of arrival at LSI of the email or of the letter determines the period of notice to be applied. Cancellations in the US may be made verbally.
3(a), Tuition
UK, Australia, France & Switzerland: For cancellations made 31 days or more prior to the course start date, all tuition fees are refunded. For cancellations made 1-30 days prior to the course start date, 2 weeks tuition fees are charged.
3(b), Accommodation
UK, Canada, New Zealand, Australia, France & Switzerland: For cancellations made 14 days or more prior to the course start date, all accommodation fees are refunded, less any penalties incurred by LSI from 3rd party suppliers. For cancellations made 1-13 days prior to the course start date there is a charge of either 2 weeks accommodation fees or any penalties incurred by LSI from 3rd party suppliers (whichever is the greater sum).
4. Termination Policy – Cancellation after the course has started
‘Termination’ means stopping or leaving all or part of the course or courses booked, including extensions, once the first course has started. When determining the number of weeks completed, outside of California, a partial week will be counted as a whole week, provided the student was present at least one day during the scheduled week. In California, tuition fees for partial weeks are accounted for pro rata. Discounted tuition and accommodation packages used by the student will be charged at the recommended retail price, as listed on our website, when any refund is calculated. In all cases additional service charges (airport transfers, courier fees, enrolment fees, insurance, accommodation placement fee, programme supplement fee, etc.) are non-refundable and written notification of termination must be given to the school Principal or Director (In the US, notification of termination may be verbal.) . Students who terminate their programme may not be eligible to receive a LSI certificate and will not be allowed to stay in LSI accommodation.
4(a), Tuition
UK, Australia, France & Switzerland: No refunds will be made for tuition. Tuition fees are non-transferable to other students.Tuition fees paid cannot be converted to alternate courses.
4(b), Accommodation
UK, USA, Canada, Australia, Switzerland & France: Students must give 4 weeks’ notice in writing to the School. A refund will be made of the unused accommodation fee less the applicable notice period and the applicable change fee. Penalties incurred by LSI from 3rd party suppliers as a result of accommodation terminations will be charged to the student (if in excess of any fees held from the notice period). For terminations made after 50% of the booking has been completed, no refund will be given in the UK.
6. Method of Refund Payments
Refunds will be made via the Educational Tour Operator to whom the fees were originally paid, or via the same payment method and destination from which the fees were originally paid. For a calculation of fees refundable, please see above. With the exception of students studying in California, refunds made via an Educational Tour Operator are subject to the Educational Tour Operator's own cancellation refund policies. All refunds will be made within 45 days of written notification unless otherwise stated.