There are no refunds once you have started your lessons.
a. General
Any refund or cancellation requests need to be done via:
Speak up london and start from the date we receive such notice. Terms given for cancellation periods are based on the school’s normal working hours (i.e. 9.00-17.00 Monday to Friday). If a cancellation request is received outside normal working hours, the notice period will be counted from the next working day. Any refund must be paid using the same method you used to pay for our services. Requests for refunds will normally be processed within thirty (30) calendar days of receipt of the request. Please note that the student will be responsible for any bank charges / handling fees in processing the refund. Fees are not transferable to other students. Registration fees, accommodation booking fees, visa fees and courier fees are non-refundable. Learning material fees are part-refundable before the start of the course, with 50% of the fee retained by Speak Up London to cover administrative costs and stock handling.
b. Cancellation up to 7 days before start dateb. Cancellation up to 7 days before start date
1-3 weeks booking, £50 cancellation charge retained
4-7 weeks booking, £100 cancellation charge retained
8-13 weeks booking, £150 cancellation charge retained
14-23 weeks booking, £200 cancellation charge retained
24 weeks + booking, £250 cancellation charge retained
c. Cancellation less than 7 days before the start date:
Speak Up London will keep the cancellation charge plus an additional 1-week course fee if a student cancels the course less than 7 days before their start date.
d. Cancellation with no start date indicated
The course start date must be specified within a maximum of 15 days from the payment of course fees. In the event that no course start date has been selected and a student requests a refund, Speak Up London will retain 50% of the course fees.
e. Distance contract
If the contract formed with the student is deemed to be a Distance contract, the student shall have the right to cancel the contract within fourteen (14) calendar days from the first payment received. To exercise the right to cancel, the student must inform us of their decision to cancel their course via: Speak up london before the cancellation period has expired. Before the start of the course, if the student exercises their right to cancel during this period, they will receive a refund of all amounts already paid less the cost of any services already performed and the administration fee. The cost of any services performed will amount to 10% of whatever the student has paid to cover any loss incurred by us not being able to offer that place to another student. However, if the student begins their course during the fourteen (14) day period, the student may not exercise their right to a refund. In fact, by commencing lessons, you waive your right to apply for any refund. f. Bookings from Agency
Please consult your agent for refunds