Cancellations, Amendments and Refunds - Tuition 5.1 Online, telephone and email bookings 5.1(a) Bookings made remotely by telephone, email or online may be cancelled within 14 days of the booking being made, and a full refund will be given, including registration fees. This 14-day period is called The Cooling-Off Period. 5.1(b) Cancellations must be requested in writing by emailing manager@burlingtonschool.co.uk. The School will provide a refund request form which must be completed and returned. 5.1(c) The Cooling-Off Period does not apply when The Client has been physically present at The School at any point during the transaction of the sale.3 Terms and Conditions (reviewed April 2023) Burlington School 5.1(d) The Cooling-Off Period applies only when The Client has purchased a course directly from The School. A student who has bought a course from an ETO may not apply for a refund in this manner; however, providing the criteria in 5.1(a), 5.1(b) and 5.1(c) have been met, the ETO may apply to The School for a refund. 5.1(e) If the tuition or other service provided by the school commences before the end of The Cooling-Off Period, The Client may still request a refund. However, The School will deduct the cost of any services (charged by the week) used up to and including the date of cancellation from the amount to be refunded. 5.1(f) Refunds can only be made to the original payer, and using the original method of payment. Refunds by bank transfer or credit card will only be made to the account used to pay The School. 5.2 EU/EEA Students 5.2(a) All requests for cancellations, amendments and refunds must be made in writing to manager@burlingtonschool.co.uk. 5.2(b) All requests for amendments prior to arrival but outwith the terms of The CoolingOff Period will incur a charge of £50.00. 5.2(c) All requests for cancellation prior to arrival but outwith the terms of The Cooling-Off Period will incur a charge of £50.00, plus a charge of £10.00 for banking costs, £5.00 credit card charges, or £50.00 for courier fees as applicable. 5.2(d) Refunds will not be granted after The Course has commenced, unless covered by the terms in 5.1(e). In exceptional circumstances and with specific written consent from The School, a credit note may be issued. This credit is non-transferable and is valid for 12 months from the date of issue. 5.2(e) If The Student wishes to cancel or reschedule a 1-1 lesson, at least 48 hours’ notice must be given. Failure to give this notice will result in The Student being charged for the lesson. 5.2(f) All requests for course deferrals made prior to the scheduled start date but outwith the terms of The Cooling-Off Period will incur a charge of £50.00. Courses may be deferred for up to one year from the original start date. Deferred courses cannot be transferred to another student, and cannot be transferred to courses at a different campus. 5.2(g) All requests for course deferrals made after the scheduled start date and outwith the terms of The Cooling-Off Period will incur a charge of £50.00 plus the equivalent cost (charged by the week) of services which were due to be taken up to the date the request is received. Courses may be deferred for up to one year from the original start date. Deferred courses cannot be transferred to another student, and cannot be transferred to courses at a different campus. 5.2(h) Refunds can only be made to the original payer, and using the original method of payment. Refunds by bank transfer or credit card will only be made to the account used to pay The School. The refund will be paid to you within four weeks of you providing us with the bank details and signed authorisation. 5.3 Students requiring a visa 5.3(a) All requests for amendments prior to arrival but outwith the terms of The CoolingOff Period will incur a charge of £50.00. Depending on the nature of the amendment, The School may refuse the request. 5.3(b) Refunds will only be granted in the case of visa refusal, unless falling under the terms of The Cooling-Off Period. 5.3(c) If The Student is refused a visa and requires a refund, the request must be made in writing to manager@burlingtonschool.co.uk. The request must be accompanied by a copy of the refusal letter.4 Terms and Conditions (reviewed April 2023) Burlington School 5.3(d) Refunds outwith the terms of The Cooling-Off Period will incur a charge of £50.00, plus a charge of £10.00 for banking costs, £5.00 credit card charges, or £50.00 for courier fees as applicable. 5.3(e) Refunds will not be granted if the visa was refused because of: • The making of a false or dishonest statement • Use of false documents • The withholding of relevant information used in the application to The School. Please note that The School reserves the right to seek independent confirmation of visa refusal from the British Authorities. 5.3(f) Cancellations or amendments are not permitted after The Course has commenced, unless covered by the terms in 5.1(e). No refunds or credit notes will be issued. 5.3(g) If The Student wishes to cancel or reschedule a 1-1 lesson, at least 48 hours’ notice must be given. Failure to give this notice will result in The Student being charged for the lesson. 5.3(h) Course deferrals will only be made in the case of visa refusal, unless falling under the terms of The Cooling-Off Period. All requests for course deferrals made prior to the scheduled start date but outwith the terms of The Cooling-Off Period will incur a charge of £50.00. Courses may be deferred for up to one year from the original start date. Deferred courses cannot be transferred to another student, and cannot be transferred to courses at a different campus. 5.3(i) All requests for course deferrals made after the scheduled start date and outwith the terms of The Cooling-Off Period will incur a charge of £50.00 plus the equivalent cost (charged by the week) of services which were due to be taken up to the date the request is received. Courses may be deferred for up to one year from the original start date. Deferred courses cannot be transferred to another student, and cannot be transferred to courses at a different campus. 5.3(j) Refunds can only be made to the original payer, and using the original method of payment. Refunds by bank transfer or credit card will only be made to the account used to pay The School. 5.4 The School aims to deal with all refunds as quickly as possible. However, if The Client does not contact The School or reply to correspondence, after a period of 6 months the case will be closed, and no refund will be payable.