Full payment is required for all bookings. In the event of cancellation, the student will be entitled to a refund of any outstanding balance after an admin fee of £250 and any fees for lessons provided (as stated on our price lists) have been deducted. If a student cancels part of the way through the week, the full price for the week will be charged. Exam preparation courses do not include external examination fees (usually £50- £200). Social programme fees (up to 30) are not included.
Where accommodation has been booked, the accommodation booking fee is non-refundable.
If students have to cancel their course because their application for a visa has been refused, they will need to provide documentary evidence from the relevant embassy before any refund can be considered. Once the school has received a copy of all pages of the visa refusal letter including the last page with date of refusal, we will refund all monies received minus the administration fee (£250), accommodation booking fee (£75), courier and insurance fees where applicable and any bank charges. Refunds will be made within 28 working days of receipt of the visa refusal letter.
For bookings made ‘at distance’ (for example, via our website, by telephone, by email), students have the right to cancel with a full refund paid, without giving a reason, within 14 days (the Cancellation Period) of our confirmation. The school must receive notice of the cancellation in writing by post or email within the Cancellation Period. We will not start providing services to students during the Cancellation Period unless students request us to do so in writing. We will refund fees paid within 14 days of the date we receive confirmation of cancellation. However, in the case that students have confirmed in writing that they wish us to start providing services within the Cancellation Period, WLES can charge a reasonable sum for the services based on the proportion of the course undertaken and deduct this from any refund payable.
Under no circumstances will there be a refund once the letter of acceptance is issued, unless we receive a copy of the visa refusal letter from the student.
Cancellation fees are as follows:
Cancellation more than 28 days before the start of the course – Full refund.
Cancellation from 28 days to 7 days before the start of the course – 50% of the course fees may be refunded.
Cancellation less than 7 days before the start of the course – No refund.
Accommodation cancellation fees are as follows:
Cancellation more than 56 days before the start of the accommodation – Full refund.
Cancellation from 56 days to 28 days before the start of the accommodation – 50% of the accommodation fee.
Cancellation less than 28 days before the start of the accommodation - No refund.
This policy applies throughout the student’s stay.

Postponements
If a booking is postponed within 7 days of the arrival date, cancellation charges apply as detailed above. If a booking is postponed more than 7 days prior to the arrival date, no charges apply.
If students want to postpone their course, they must request this in writing.
Students may only postpone if there is space available on the new course dates that they wish to attend.
Students can postpone their course to start up to 12 months after the original start date.
We may have to inform the Home Office about any non-EU students who do not arrive on the agreed date and we may not be able to postpone the course dependent on visa regulations at the time of booking.

Cancellation / Change of Course after Arrival
If students on a short-term study visa have to stop their course early, tuition fees are non-refundable under any circumstances.
Fees are non-transferable. Students cannot transfer their fees to another person or onto another course.
All refunds will be paid to the payee only unless permission of person collecting is given in writing to the school.
Accommodation will be refunded as per the conditions outlined in our cancellation policy.
For cancellation of 1:1 private lessons, we require 24 hours’ notice in order to rearrange the lesson. If students cancel less than 24 hours before their lesson they will be charged the full fees.
Periods of absence due to accident or sickness are not refundable. However, if notified prior to absence, WLES may freeze the course until the student returns. Please note, for Visa students courses cannot be frozen.