If you decide to change, postpone or cancel your course, you must provide written notification by email. All requests, unless otherwise stated, are subject to availability and a change fee of £25. Should you need to change your group course the following terms apply: 4.1 Changes made 14 or more days prior to course commencement date Course changes to a course of equal intensity and/or duration with the same commencement date: permitted Course changes to a course of lesser intensity and/or duration (curtailments) with the same commencement date: permitted. Where full fees have been received any resulting course credit will be refunded according to the refund timelines outlined in section 8.0 4.2 Changes made within 14 days of course commencement date Course changes to a course of equal intensity and/or duration with the same commencement date: permitted Course changes to a course of lesser intensity and/or duration (downgrades/curtailments) with the same commencement date: permitted. No partial refunds are permitted for downgrades. 4.3 Changes made on or after course commencement date Course changes to a course of equal intensity and/or duration requested post commencement: permitted Course changes to a course of lesser intensity and/or duration (downgrades/curtailments): permitted without partial refund. Group courses, once begun, cannot, under any circumstances be changed to 1:1 lessons. Upgrades to course of greater value or course extensions: permitted once additional fees have been paid. No change fee applies 4.4 Postponements made 14 or more days prior to course commencement date Permitted 4.5 Postponements within 14 days of the course commencement date Permitted with a charge equivalent to one week of tuition fees for the postponed course. An additional week of tuition can be purchased to retain the originally intended booking duration or one week of the originally booked course is forfeited. No additional change fee applies. Where courses are postponed to a start date in the next calendar year, IHL reserves the right to charge any difference in fees to the originally booked period of study. Bookings that have been made using a promotion or agreed discount cannot be postponed with the same terms applied unless the request is made within the period of eligibility for a given promotion. 4.6 Postponements on or after the course commencement date Course postponements requested post commencement: Not permitted 4.7 Course cancellations For course cancellation requests the following terms apply, no change fees are applied for course cancellations. Cancellations made 28 or more days before course commencement date: full refund less registration and refund handling fees Cancellations made within 21-27 days in advance of course commencement date: 75% refund less registration and refund handling fees Cancellations made within 14-20 days of course commencement date: 50% refund less registration and refund handling fees Cancellations made within 7-13 days of course commencement date: 25% refund less registration and refund handling fees Cancellations made less than 7 days before the course commencement date: No refund All courses, once begun, cannot, under any circumstances, be exchanged for credit and are non-transferrable.
Refunds
Any agreed refunds for course or sundries will be paid up to 30 days following the agreed refund date. Refunds are only payable to the bank account or card used for the original booking and must conform with IHL’s Anti Money Laundering policy and any other regulatory or statutory requirements applicable. Any course or accommodation that is postponed and then subsequently cancelled is bound by the same terms and conditions that would have applied at the time of the initial postponement. All refunds exclude our course and accommodation registration fees (where applicable). If a registration fee was waived at time of booking it will be deducted from the total refund payable. All agreed refunds are processed with a refund handling fee of £15 per transaction. Where a course booking has been cancelled after having only paid a deposit, the deposit amount is non-refundable.